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In the following you will find our terms for delivery of goods in the

Supplier Shipping Requirements document and excerpt details regarding:

  • Delivery Addresses / Delivery Time Frame / Contact

  • Deliveries

  • Invoicing / Customs Regulations

  • Paletts

  • Change Notification

    Supplier Initiated Change Request Form

  • Certificate of Analysis

  • Batch Homogeneity

  • Substance Law Regulations like REACH and RoHS

„In case of controversies between written individual agreements regarding the terms of sale and the regulations described on this webpage, the stipulations of such written individual agreements shall prevail.”


Roche is committed to sustainability in all business activities and aims to apply highest ethical standards. Our suppliers (suppliers of materials, service providers and contract manufacturers) play an important role as enablers of our sustainable growth and overall success.

Furthermore, Roche promotes innovation and strives for economic, social and environmental sustainability in order to ensure the long-term success of Roche and its stakeholders. In support of this goal, Roche firmly demands adherence to ethical principles for labor, environment, health and safety and management systems.

Delivery Addresses / Delivery Time Frame / Contact

Roche Mannheim
Building 398 / 3
Building 493 (LAZ)
Building 320
Distribution Centre Spares
Distribution Center Instruments
Roche Penzberg
Penzberg Pharma MRO
Delivery Address
Roche Diagnostics GmbH Leo-Sternbach-Straße 1 Tor 4 68305 Mannheim
Roche Diagnostics GmbH Leo-Sternbach-Straße 1 Tor 4 68305 Mannheim
Service telephone Goods Receipt building 398 / building 493 (LAZ): +49 621 759-2982
Roche Diagnostics GmbH Wareneingang Geb. 320 Leo Sternbach Strasse 1 Tor 4 68305 Mannheim
Roche Diagnostics GmbH Pharma Spare Parts Geb.185 Leo Sternbach Strasse 1 Tor 4 68305 Mannheim
Roche Diagnostics GmbH Distribution Centre Spares Boehringer Straße 13 68307 Mannheim
Roche Diagnostics GmbH Distribution Center Instruments Industriestraße 26 67136 Fußgönheim
Roche Diagnostics GmbH Nonnenwald 2 82377 Penzberg
Roche Diagnostics GmbH Wareneingang Gundhardthalle Nonnenwald 3b 82377 Penzberg
Opening Hours
Monday – Friday
Monday – Friday
Monday – Friday
Monday – Friday
Monday – Friday
Monday – Friday
Monday – Thursday
Monday – Friday
6:00 am – 4:00 pm
6:00 am – 4:00 pm
6:00 am – 4:00 pm
6:00 am – 4:00 pm
7:00 am – 4:00 pm
7:00 am – 3:00 pm
7:00 am – 4:30 pm
7:00 am – 12:30 pm
7:30 am – 3:00 pm
Refrigerated products 6:00 am – 4:00 pm
Refrigerated and frozen products 6:00 am – 4:00 pm
Refrigerated products / customs goods* 7:00 am – 3:00 pm
Refrigerated products 7:00 am – 12:00 pm Customs goods* 7:00 am – 12:00 pm

Please notify us at least 2 days in advance of the pallet quantity and Roche order number at:

Service telephone Goods Receipt Penzberg: +49 8856 60 13535

*Please note that deliveries of customs goods outside the aforementioned official opening hours cannot be accepted!

Additional information on the different warehouses can be found here:


All deliveries are to be labeled with:

  • Delivery note reference / sender information

  • Recipient / address data including correct unloading point (e.g. building 398/3 or building 493)

  • Roche order number / item

  • Contents (Roche material number / delivery batch / quantity)

  • Package serial number and total number of packages in the shipment

In the event of non-compliance with the described standards (in particular, but not exclusively, damaged, unstable or soiled pallets), RDG reserves the right to refuse acceptance of the goods at its own discretion or to repack the goods at the supplier's expense.

Invoicing / Customs Regulations*

It is mandatory to provide invoices by using the agreed delivery method. (*Include a copy of the invoice with the shipment*).

It is compulsory that an invoice not only accompanies the goods but is also sent to the accounting department.

For goods and services provided in Germany, a proper invoice in accordance with §§ 14, 14a UStG is required in order to claim input tax under § 15 para. 1 sentence 1 no. 1 sentence 2 UStG and must therefore contain the following information, among others:

  • Correct invoice address

  • Roche order number + order item

  • Roche material number

  • Correct and realistic retail value or market value of each invoice item

  • Quantity and type (customary trade description) of the items delivered or the scope and type of other services provided

  • Date of delivery or other services

  • Details of any agreed reduction in charges or reference to corresponding (bonus) agreement

  • *Customs tariff number of each invoice item*

  • *Note: Self-clearance, exempt from payment of duty*

The due date of the invoice is calculated based on the date of receipt of the invoice by Roche and the agreed payment terms.

*Customs regulations are not relevant for domestic deliveries or deliveries within the EU*.


New, heat-treated IPPC Euro pallets (80 cm x 120 cm), no treatment with methyl bromide permitted (EU directive).

Maximum loading height 135 cm
Maximum loading weight: 600 kg

The load must not project beyond the edge of the pallet at any height.
Shrink films for load securing require express consent. PE tapes are to be preferred as a matter of principle

Change Notification

Specifications, test methods, production plant(s), packaging and the manufacturing process, including operating materials and critical raw materials, which may have an impact on product quality are binding for the supplier and may not be changed without the prior written consent of Roche.

Supplier Initiated Change Request Form

Certificate of Analysis

The supplier must supply a certificate of analysis for each batch with each delivery. This must be attached to the delivery documents. It is not sufficient for the certificate of analysis to be included in the packaging of the product.

Batch Homogeneity

Please deliver only one homogeneous batch per order.

Substance Law Regulations like REACH and RoHS

The manufacturer/importer of the product must comply with all substance law requirements such as REACH. It is assumed that the manufacturer/importer fulfils the legal obligations to provide information, e.g. according to Article 33 of the REACH Regulation, without being requested to do so, and quickly processes enquiries regarding the issue of declarations, compliance with legal requirements and the expectations of our customers.

If the declaration is requested by electronic means, the reply shall be made using the electronic platform provided.

Where possible, Roche recommends that suppliers issue a full declaration that fully discloses the chemical composition.


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