Delivery Addresses / Delivery Time Frame / Contact
Invoicing / Customs Regulations
Certificate of Analysis
Substance Law Regulations like REACH and RoHS
„In case of controversies between written individual agreements regarding the terms of sale and the regulations described on this webpage, the stipulations of such written individual agreements shall prevail.”
Roche is committed to sustainability in all business activities and aims to apply highest ethical standards. Our suppliers (suppliers of materials, service providers and contract manufacturers) play an important role as enablers of our sustainable growth and overall success.
Furthermore, Roche promotes innovation and strives for economic, social and environmental sustainability in order to ensure the long-term success of Roche and its stakeholders. In support of this goal, Roche firmly demands adherence to ethical principles for labor, environment, health and safety and management systems.
Please notify us at least 2 days in advance of the pallet quantity and Roche order number at:
Service telephone Goods Receipt Penzberg: +49 8856 60 13535
*Please note that deliveries of customs goods outside the aforementioned official opening hours cannot be accepted!
Additional information on the different warehouses can be found here:
All deliveries are to be labeled with:
Delivery note reference / sender information
Recipient / address data including correct unloading point (e.g. building 398/3 or building 493)
Roche order number / item
Contents (Roche material number / delivery batch / quantity)
Package serial number and total number of packages in the shipment
In the event of non-compliance with the described standards (in particular, but not exclusively, damaged, unstable or soiled pallets), RDG reserves the right to refuse acceptance of the goods at its own discretion or to repack the goods at the supplier's expense.
It is mandatory to provide invoices by using the agreed delivery method. (*Include a copy of the invoice with the shipment*).
It is compulsory that an invoice not only accompanies the goods but is also sent to the accounting department.
For goods and services provided in Germany, a proper invoice in accordance with §§ 14, 14a UStG is required in order to claim input tax under § 15 para. 1 sentence 1 no. 1 sentence 2 UStG and must therefore contain the following information, among others:
Correct invoice address
Roche order number + order item
Roche material number
Correct and realistic retail value or market value of each invoice item
Quantity and type (customary trade description) of the items delivered or the scope and type of other services provided
Date of delivery or other services
Details of any agreed reduction in charges or reference to corresponding (bonus) agreement
*Customs tariff number of each invoice item*
*Note: Self-clearance, exempt from payment of duty*
The due date of the invoice is calculated based on the date of receipt of the invoice by Roche and the agreed payment terms.
*Customs regulations are not relevant for domestic deliveries or deliveries within the EU*.
New, heat-treated IPPC Euro pallets (80 cm x 120 cm), no treatment with methyl bromide permitted (EU directive).
Maximum loading height 135 cm
Maximum loading weight: 600 kg
The load must not project beyond the edge of the pallet at any height.
Shrink films for load securing require express consent. PE tapes are to be preferred as a matter of principle
Specifications, test methods, production plant(s), packaging and the manufacturing process, including operating materials and critical raw materials, which may have an impact on product quality are binding for the supplier and may not be changed without the prior written consent of Roche.
The supplier must supply a certificate of analysis for each batch with each delivery. This must be attached to the delivery documents. It is not sufficient for the certificate of analysis to be included in the packaging of the product.
Please deliver only one homogeneous batch per order.
The manufacturer/importer of the product must comply with all substance law requirements such as REACH. It is assumed that the manufacturer/importer fulfils the legal obligations to provide information, e.g. according to Article 33 of the REACH Regulation, without being requested to do so, and quickly processes enquiries regarding the issue of declarations, compliance with legal requirements and the expectations of our customers.
If the declaration is requested by electronic means, the reply shall be made using the electronic platform provided.
Where possible, Roche recommends that suppliers issue a full declaration that fully discloses the chemical composition.